If you wish to see a doctor, nurse or the health care assistant please telephone our receptionist to book an appointment.
Please arrive on time for your appointment. If you arrive late, you will be offered another appointment on a different day. Patients who need to be seen as an emergency should contact us to be booked into morning surgery. Regretfully we are now unable to see anyone without an appointment during evening surgery, however if your problem is urgent please telephone us for advice.
If you have an appointment that you are unable to attend please call and cancel your appointment at least 1 hour before the appointment time we can then offer the appointment to someone else.
Out of Hours
NHS 111 is the provider of GP out of hours care in City and Hackney.
If you are worried you have an urgent medical concern when the surgery is closed CALL 111.
Trained advisors will help you get the right medical attention when you urgently need it.
NHS 111 is available for you to call Monday to Friday 6:30pm – 8:00am, 24 hours over the weekend and bank holidays.
111 provides telephone advice or a GP will see you in their clinic or visit you at home if needed. This should be the 1st service you contact if we are closed. Free translation and interpreting.
Evening & Weekend Appointments – Extended Access
In addition to the practice opening hours, patients in City & Hackney have access to GP, Practice Nurse, Pharmacist and Healthcare Assistant / blood clinic appointments from 6.30pm – 8.00pm Monday to Friday and to GP appointments from 8.00am – 8.00pm Saturday, Sunday and Bank Holidays as part of the Extended Hours GP Access Service.
These appointments are available at GP practices across City & Hackney. Patients can book these appointments by contacting their own GP practice during opening hours or by calling NHS 111 when their practice is closed.
Staff at those practices will have access to your medical records to ensure that you receive the best possible care and support.
- All repeat prescription requests must be in writing.
- To order your medication tick the items you require and leave your computer counterfoil or handwritten with the receptionist.
- Email email@example.com or sign up to Patient On-line.
- Prescriptions will be ready for collection within two working days.
- Your prescription may be posted to you if you provide a stamped addressed envelope.
- We do not take requests for repeat prescriptions over the telephone.
Occasionally a patient will request to be seen at home. If you are too ill to attend the surgery and need a home visit, please telephone before 10.30 am. You will be asked for details to help your doctors to organise their calls.
If you have a problem that might be dealt with by phone please ring and leave details for the doctor or nurse to call back.
Please note we are unable to call you if your phone is set not to receive withheld/anonymous numbers.
It is vital that we have your up to date address and phone number. Please let the surgery know as soon as possible if you have changed your address or telephone number.
It is the patients’ responsibility to inform us of their change of address & telephone numbers.
Registering with the practice
To register with the practice, you must:
- Live in the practice area
- Provide proof of you identity e.g, Passport, Driving License, European ID card or medical card
- Provide official proof of your current address (in catchment area) e.g, Tenancy agreement, bank statement or utility bill. All proof must be dated within 3 months
- All new patients must complete a registration form and new patient questionnaire
- All patients aged over 40 years must book an appointment with our nurse
- Women between the ages of 25 and 50 should have a cervical smear test done every 3 years, aged 50-65 every 5 years.
- Childhood Immunisations: we strongly recommend that every child is up to date with their childhood immunisations. Elm Practice Nurse provides childhood immunisations every Monday from 10:30-11:30. (We are happy to make alternative arrangements for patients that are unable to attend on a Monday morning). There is also a Nurse Hub Child Immunisations clinic held at Stamford Hill Group Practice every Sunday from 14:00-19:00. Please call 0203 928 0999 Elm Practice receptionist to book an appointment.
Lubavitch Childrens Centre
Immunisation clinics are also held at Lubavitch childrens centre on alternate Sundays and Thursdays. Please ring 020 8809 9050 to book an appointment.
Finally, if your child is up to date with their vaccinations please can you call to inform the practice. Please remember to bring your child’s red book to all childhood immunisation appointments.
- Anyone over the age of 65, with diabetes or asthmatics taking regular steroid inhalers should have a yearly flu jab. These are available from October each year. Please ask receptionist for the flu clinic times in the autumn.
- The “morning after pill” can be taken within 72 hours of intercourse to avoid an unwanted pregnancy. Patients no longer need to see a doctor for the morning after pill. Telephone reception to find out which local chemists offer this service free.
- We offer blood tests for immunity to rubella (German Measles) to women who are considering starting a family.
- The practice also operates a zero tolerance policy towards abusive behaviour by patients towards staff and patients.
- The practice operates a policy of total confidentially and data protection regarding the patients personal health. Information will be transferred only when necessary after obtaining the written consent from the patient
- The practice is registered under the Freedom of Information Act and the patients can access information on www.foi.nhs.uk
- Everyone working for the NHS has a legal duty to keep information about you confidential. We have a duty to:
- Maintain full and accurate records of the care we provide
- Keep records about you confidential, secure and accurate
- Provide information in a format that is accessible to you
We will not share information that identifies you for any reason unless:
- You ask us to do so
- We ask and you give us specific permission
- We have to do this by law
- We have special permission for health or research purposes
- We have special permission because the interests of the public are thought to be of greater importance that your confidentiality
Data Protection Policy
Use of Personal Health information and Data Protection Policy
The practice operates a policy of total confidentiality and data protection regarding the patient’s personal health in accordance with Data Protection Act of 1988.
Information will be transferred only when necessary after obtaining the written consent from the patient. Please note that medical records are subject to inspection by the NHS England, Clinical Commissioning Group (CCG), or its equivalent, for the purpose of financial audit, record validation and research. Should you wish your records to be excluded from such inspection or use, please speak with the reception staff.
All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in the practice of Elm Practice in the last financial year was £10,162 before tax and National Insurance.
This is for 1 full time GPs, 2 part time GPs who worked in the practice for more than six months.